Audio Connection

When you first join a session, you will see the Audio Choice giving you two options to join the audio with a mic or listen only.

Join with a mic:

Please select 'Microphone' to be able to speak during your session.

Your browser will prompt you for permission to access your microphone.

Be sure to select Allow.

• Allow while visiting the site / Always allow - Your browser will usually remember this setting, so you should not need to grant microphone access every time you join the classroom.
• Allow this time - You will need to grant microphone access each time you open the online classroom.

This pop-up may appear in the middle of your screen or below your search bar.

After joining audio with microphone, you will see a microphone icon next to your name.

If you can see a headphone icon next to your students name - this means they have selected 'Listen only' when joining the session and you will not be able to hear them.

They must re-enter the classroom and select 'Microphone'

Additional steps below are for the Chrome browser.

(We recommend this web browser. See our General Troubleshooting page for more information.)

1. Refresh the Page: Click the refresh button in your browser. No need to log in again - your session will automatically reload.

• Click the speaker icon left hand side of the search bar (top left hand side of your screen).

• Select Microphone.

  When the Settings window that opens:

• Speak into your microphone. You should see a bar moving - this means your microphone is working.

• If the bar doesn’t move, try selecting a different microphone by clicking 'Manage'.

Chrome will open a Settings window showing you the settings for your current input audio devices.

Select another device from the Microphone drop down.

Then return to the online classroom to test your microphone feedback.

Click the arrow at the bottom of the microphone icon and go to 'Your audio settings'

Talk into your microphone and you should see the energy bar highlight under Audio volume as you speak.  If there is no energy, try choosing a different microphone.

Once you see energy in the microphone, close the Settings window, and leave and rejoin (or refresh) your session.  When prompted to join the audio, choose Microphone and listen to ensure you hear yourself in the echo test.

More steps to try:

• Try a different browser
• Try an incognito or private browser
• Try a personal device (i.e not a school or work device), if possible!
• Perform a hard refresh by pressing Ctrl+F5 (If that doesn't work, try Shift+F5 or Ctrl+Shift+R).

Please see this video for a step-by-step tutorial on troubleshooting your audio connection:

If you have attempted these troubleshooting steps and continue to have difficulty, please email hubsupport@theaccessproject.org.uk

Please include as much information as possible in your message.

It is helpful for us to know the type of device and browser you are using, along with any details of troubleshooting attempts you have made or any screenshots of error messages you are seeing.